Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

Job Summary:

As a Team Member in Specialist Services, you will be responsible to perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. The role provides an opportunity to interact with global onshore teams to maintain collaboration and their subsequent execution.

Job Responsibilities:

Perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. Creating and managing procedure documents for all the process under the scope of team.Partner with onshore teams to ensuring all process/sub process are managed on a timely basis in line with audit/compliance requirements. Taking full responsibility /ownership ensuring all the deliverables of the assigned processes are met on time.Manage and execute additional validation/control processes as per documented procedure.

Required Qualifications, capabilities and skills:

Requires high attention to detail while multi-tasking and working to target volumes.Demonstrated control/process improvement focus.Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly. Able to work effectively under pressure and in a rapidly changing environment to meet deadlines.Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.Comprehensive training will be provided on the team responsibilities and procedure. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out.  

Preferred Qualifications, capabilities and skills:

VBA/Macro skills will be an added advantage but not essential.Bachelor’s degree (or equivalent experience) Proficiency in Excel, PowerPoint, Word