If you are passionate about supporting initiatives and executing processes that enhance efficiency and the client experience, then a role as a Business Solutions Specialist is for you.

As a Business Solutions Specialist in Business Banking, you’ll provide phone-based consultation with a focus on credit loan origination, client experience, and risk management. You’ll have the opportunity to shape the future of Business Banking, offering innovative financial solutions and advice that improve our clients' lives and businesses.

Job Responsibilities

Provide phone-based consultation to prospects and clients around the appropriate product (loan vs line) for loans less than or equal to $250KProactively follow-up on all credit referrals less than or equal to $250K from both consumer branch-based employees and Business Relationship ManagersUse knowledge of business, finance, banking, and credit and risk management to identify and recommend small business credit products (i.e. lines of credit for working capital, letters of credit for trade finance, term loans for equipment financing, and treasury credit facilities) that best serve the client; and work within risk parameters that protect the bankWork directly with clients to complete the application and fulfillment process, ensuring all necessary documents are included and completeSubmit all completed loan applications to Credit Service CenterClearly communicate credit decisions and terms, including declinations and counter-offers to clients and prospects, with the goal of assisting the borrower with their access to capital-need and keeping internal partners informed of loan statuses and decisionsProtect the firm by following sound risk management protocols, and adhering to regulatory requirements and credit policies

Required qualifications, capabilities, and skills

Minimum 1 year of experience in credit origination or related business lending productsAbility to understand business financial statements, cash flow capacity, and loans across various industries and business typesProven ability to maintain strong phone-based communication, and negotiation skills with individuals at all levels, internally and externallyExcellent relationship-building skills with clients, internal partners, and peersAbility to recognize issues or problems that need escalationMaintain strong technical skills while using Microsoft Office and internal bank systems

Preferred qualifications, capabilities, and skills

Bachelor’s degree in Finance or related field, or equivalent work experience