Bilingual Leasing Support Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: LatAm - Mexico

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description\nAbout the Client
A leading fintech company revolutionizing payment processing solutions for small and medium-sized businesses across the US. They specialize in providing zero-cost credit card processing, custom mobile apps, and innovative POS systems to help businesses eliminate processing fees and streamline operations. With a focus on merchant success, they're transforming how businesses handle payments while providing comprehensive support to their growing client base.

Why does this role exist?
We're seeking a Bilingual Leasing Support Specialist to ensure smooth operations between our Spanish-speaking merchants and our payment processing solutions. This role is crucial in maintaining accurate documentation, resolving billing inquiries, and providing exceptional support to our merchant base while ensuring compliance with our leasing procedures. The position serves as a vital bridge between our Spanish-speaking merchants and our internal teams. 

The Impact you’ll makeDocumentation Management\nProcess and audit leasing paperwork for accuracy and compliance\nMaintain organized digital records of all merchant documentation\nEnsure the completeness of merchant files and follow up on missing information\nMerchant Support\nProvide bilingual support to merchants regarding their leasing agreements\nAddress and resolve billing inquiries and discrepancies\nGuide merchants through documentation requirements and processes\nInternal Collaboration\nWork closely with the underwriting team to verify documentation\nCoordinate with various departments to resolve merchant issues\nContribute to improving internal processes and procedures\n

Skills, Knowledge and ExpertiseRequired:\nFluent in Spanish and English (written and verbal)\nMinimum 1 year of customer-facing experience\nExperience with financial documentation or leasing\nProven track record of attention to detail\nRemote work experience\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.\nInternet speed of at least 40 MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nDocumentation management\nBasic financial literacy\nProficiency in the Microsoft Office Suite\nExperience with CRM systems\nYou should apply if… \nYou thrive in a fast-paced, remote environment\nYou're passionate about providing excellent customer service\nYou enjoy problem-solving and finding solutions\nYou're detail-oriented and take pride in accurate work\nYou're comfortable managing multiple priorities\nYou're proactive and take initiative in your work\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar, or higher operating system\nWorking Hours:\nTBD but will follow a PST (Pacific Standard Time) schedule\nOccasional weekend availability for urgent matters\n40 hours per week\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits