Elevate Your Career as a Technology Support Lead

 

Are you ready to make a significant impact at the heart of our business services? Join our dynamic team and lead the charge in innovating and refining technology operations. As a Technology Support Lead within our Corporate Sector AV Development and Ops team, you'll play a pivotal role in ensuring the stability, availability, and performance of our production services.

 

As a Technology Support Lead in the Corporate Sector AV Development and Ops team, you will collaborate with a diverse group of professionals to maintain the stability, availability, and performance of our production services. In this role, you will oversee daily system maintenance, where your technical expertise and critical thinking skills will be invaluable. Together, we will identify, troubleshoot, and resolve issues, ensuring a seamless experience for all users.

Job responsibilities

Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmExecutes policies and procedures that ensure operational stability and availabilityMonitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability toolsEscalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restorationLeads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkExpertise with integration and deployment oversight of refresh and new build projects.

 

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scriptingPractical experience with public cloud