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As a Client Operations Associate within the Investment Middle Office team, your key responsibility will be to provide premier service delivery and ensure the accurate and timely delivery of the investment operations to our end clients. You will deal with all stages of the lifecycle for each product, from broker matching to management of the client’s custodial network, lifecycle events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).

Job responsibilities 

Be a point of contact within the Global IBOR team for a client, or clients, and internal partners Build strong relationships in order to support key interactions and continued premier service deliveryOwn and/or oversee various components of the daily operational activities essential to the construction and delivery of middle office servicesBe a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principlesParticipate and/or own key projects or tasks to ensure the continued IMOS global strategy is maintained as required, including new client onboarding.Build solid  and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teamsWork cross functionally with technology, service, product and other operations teams to manage the entire IBOR service deliveryOwn and oversee the IBOR, Reconciliations and transaction lifecycle managementWork with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ modelBe able to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery

Required qualifications, capabilities, and skills 

Bachelor degree or prior work experience Strong technical skills including accounting principles and theoriesUnderstanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instrumentsAbility to be effective in a global operating environment and a matrix management organizationsAbility to build and maintain effective working relationships with clients and counterparties  Self-motivated with a flexible approach to working hours

Preferred qualifications, capabilities, and skills 

Quick learner both technical knowledge and systemsResults orientated; ability to create and sustain a target driven environment