Job Overview
Provide HR administrative services in a customer-focused environment.

Maintain confidentiality when handling sensitive personal and company information.  Provide customer service support within the organization as the first point of contact for HR administrative-related queries and issues. Provide back up support to HRSS Coordinators for reporting and audit/reconciliation activities. Act as point of contact/lead for routine administrative tasks.

Essential Functions
• Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HRSS. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required.
• Complete data maintenance and audit activities according to Service Level Agreements as related to data input to Workday, PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
• Complete Hire/Onboarding Activities for employees.
• Provide back-up support to the HRSS Coordinators in preparing routine reports used to illustrate compliance with Sarbanes-Oxley; monthly metrics reports for HRSS management and payroll and data reconciliations.
• File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
• Participate in project activities as assigned by management. Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
• Act as primary point of contact/lead for routine administrative tasks as assigned by supervisor.
• Establish and maintain strong customer rapport with client groups
• Assist in the update of documentation of policies/procedures based on frequently asked questions or revised policies/procedures.

Qualifications
• Associate's Degree Req
• 2 years HRSS or Customer Service experience
• Equivalent combination of education, training and experience Req
• Knowledge of applicable company HR policies, administrative processes, systems and forms
• Skill in use of applicable computer applications
• Intermediate skill level in use of Microsoft Office applications (Excel, PowerPoint, Word)
• Excellent verbal and written communication skills with emphasis on customer service
• Strong analytical skills
• Strong organizational and administrative skills with strong attention to detail
• Ability to take direction within a team setting and complete team related work
• Ability to handle several projects simultaneously, either individually or in a team setting
• Ability to work in a high pressure, volume related environment
• Ability to work well independently and within a team environment.
• Ability to prioritize and handle a high workload.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.