Overseeing staff
Ensuring that business operations run smoothly
Handling escalated customer queries and grievances
Taking over the duties and responsibilities of the General Manager in the event of their absence
Scheduling and coordinating meetings
Conducting employee performance reviews
Developing good customer relationships
Participating in recruitment and dismissal processes
Smoothing out problems within the workplace
Addressing employee and customer concerns
Ensuring company policies are followed
Optimizing profits by controlling costs
Hiring, training and developing new employees
Resolving customer issues to their overall satisfaction
Supervising employees on a day-to-day basis
Creating staff rosters and work schedules
Evaluating the performance of staff
Ensuring overall customer satisfaction
Delegating tasks according to employee skill, availability and position
Implementing workflow enhancements to improve productivity and efficiency
Assisting manager in training new hires, monitoring employee performance and recommending promotions
Equal opportunities At Lacoste, we are committed to making equal opportunities a reality. Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents. We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential.