Role Purpose 

The role will support the regional strategy to deliver long term operational efficiency and financial benefits, whilst minimizing business risk. 

This role will also be expected to be an advocate of the Claims Vendor Function and ‘sell’ the function to all appropriate areas of the business. They will demonstrate leadership and proficiency in areas of Strategy development, Vendor Performance Management Best Practice, Sourcing processes, governance & compliance management, and guide stakeholders through the Vendor Management process so that value is delivered. They will be expected to support VP COG Claims Vendor Management on key global and regional vendor management initiatives.  

The role will also focus on developing the overall culture towards vendor management as a critical function within Chubb. This will include the development and promotion of the following areas: 

The role of Claims Vendor Management within the Claims Function.  Training Programme on Claims Vendor Management.  Executive sponsorship and endorsement of Claims VM by Senior Executive (support VP – COG Claims VM). 

The role will work with the wider claims vendor team in order to provide guidance, support and develop their expertise and knowledge of our Strategy & Vendor Management Best Practices, but also to involve the team on larger sourcing activity projects in order for them to provide project and analytical support.   There will be requirements for the role holder to work flexible hours to support the wider COG Vendor Management team through conference calls when appropriate. 

Responsibilities:

Business Analytics 

Ability to read, understand & analyze data is a must but also to contextualize it and lead external & internal discussions based on data is a must  Support the analysis of all Allocated Loss Adjustment Expenses across APAC. Ongoing responsibilities include supporting with data, the optimization of vendor panel sizes and providing analytics/reporting of identified savings & other opportunities  Experience in QlikSense Dashboard, power BI platforms would be preferred 

 

Sourcing 

Identify, based on understanding & analysis of APAC Vendor Spend & engagement with the Countries, sourcing opportunities (panel optimization, creation, developments etc.) that will benefit Claims Operations and maximize efficiencies  Based on resources constraints in APAC, lead or support those sourcing initiatives from scoping, definition of Business Requirements, through development of a sourcing strategy, application of adapted due diligence process, to contracting & panel Management  Ability to create RFQ, RFP, RFI documents, guide the Business through the definition of their business requirements, develop presentations materials (i.e., ppt) is a must 

 

Performance Management 

Support the development of a set of vendor performance management best practices (where none), which will include the most effective use of Service Level Agreements (SLAs), Developing Key Performance Indicators (KPIs) and Balanced Performance Scorecards for vendors.  Working with internal stakeholders and budget holders to develop appropriate Performance Management Metrics for market critical vendors. This will include promoting the Vendor Management Best Practices for the compliance and performance management of these vendors appropriate to each local legal and regulatory environment.   Focus on measuring the right performance criteria (based on the key success levers for the VM function) to create measures that represent the performance of the APAC Claims Vendor Management Function.  

 

Systems & Tools 

Assist all region/country stakeholders in using procurement platforms and tools  Ability & willingness to learn how to use new tools with the right energy & positivity is a must  Ability to create guide/training documents on the use of those tools  Ability to always think critically in order to be ahead on how to improve & streamline processes  Ability to develop an approach to vendor/ Chubb process mapping and evaluation with a focus on the removal of non-value adding activities and waste removal. 

  

Governance & Compliance & Best Practices 

Ability to understand current, complex, diverse & ever evolving vendors due diligence requirements processes, map them out, find ways to improve them, engage with relevant departments to influence their evolution so risks are mitigated while maintaining Chubb competitive advantage  Ability to conduct audits and reviews to vendor panels to assure that operational best practices and APAC controls are in place, especially regarding Due Diligence and Contracts, and take actions plan jointly with the countries/region to remediate any issue and/or lack of compliance  To develop a Continuous Improvement vendor methodology to focus vendor efforts on year-on-year improvements in the end-to-end claims process through Vendor Relationship Management techniques, encouraging vendor innovation and ongoing value-adding initiatives. This should include a ‘lessons learnt review process and ongoing Market Analysis  Qualified Procurement Manager (MCIPS) preferably, but not essential  A minimum of 5 years’ experience in Claims Vendor Performance Management across multiple vendor categories would be preferable  Knowledge of Claims vendors and vendor markets.  Strong financial acumen. Ability to work independently, remotely and objective focused.   Tangible evidence of a delivery-based focus  Wide knowledge of different legal jurisdictions  Analytical & solution focused skills, able to interpret contract terms & to advise on their impact appropriately.  Proven experience in managing vendor performance management programs using SLA, KPIs and Balanced Scorecards  Ability to negotiate & influence effectively & commercially.  Knowledge of either insurance markets, insurance claims or procurement principles (desirable)  Strong interpersonal & stakeholder management skills & experience  Ability to work within and lead a team & as an individual contributor, as well as in a highly matrixed environment.    Ability to prioritize effectively.  Solution driven.