JPMorgan is one of the world’s top five most admired and prominent companies.  People are our strength and the diverse talents they bring to our global teams are directly linked to our success.  We embrace a culture of continuous learning, and we are passionate about using technology and process improvements that enable our world class team to achieve great results for clients. Come join us and be a part of one of the best financial services companies in the world. 

As an Operations Service Delivery Analyst within the Global Fund Services team, you will be a key member of a fund service team responsible for high quality service delivery across all institutional and/or mutual fund product offerings provided by Global Fund Services.  You will partner with technology, operations and product teams to ensure the successful delivery of services provided to our clients.  You will also collaborate with internal and external stakeholders to ensure issues are resolved in a timely manner and client status updates are communicated to senior management.   

To be successful, you must have a strong sense of ownership and understanding of Investment Company Act of 1940 deliverables, and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.

Job Responsibilities

Manage daily queries and resolutions across the fund services providedBe responsible for issue management, escalation and remediationCoordinate client requested changes to operating model and reportingCoordinate client fund launches and migrations for all JPMorgan fund servicesEnsure successful delivery of client reportingParticipate in periodic client meetingsDrive internal projects to achieve consistency, efficiency and automation

Required Qualifications, Capabilities and Skills

Two plus years of experience in fund operationsStrong technical skills including mutual fund accounting and generally accepted accounting principles (GAAP)Excellent influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and externally to drive resultsAnalytical, problem solving, critical thinking and decision-making skillsAbility to work independently and multi-task in a fast paced environmentExcellent verbal and written communication skills; executive presentation skillsExpert use of Microsoft Project, Word, Excel, PowerPoint, and Visio 

Preferred Qualifications, Capabilities and Skills

BS/BA degreeAbility to be effective in a global operating environment and a matrix management organizationExperience working across multiple business areas and/or functions to deliver resultsExperience preferably in client-facing roles