Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

 

The Accounts Receivable Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. The role will broaden & strengthen knowledge through leading AR collection challenges for the APAC markets as well as Global Cash Application.

The primary objective of this role is to lead and drive the AR operations, centralize and continuously improve processes via standardization, elimination of redundant activities, automation & RPA. The team comprises of two supervisors to assist in managing the sizeable operational team for each process function. The role includes managing various stakeholders in the organization and achieving the required measurement targets each year.

The successful candidate will report to the VP of Global AR and has a fantastic opportunity to be involved in, and at the forefront of, many of the changes that are taking place through the Experian organization. The role provides constant opportunity to meet new people and new product throughout the organization and learn more about every aspect of our O2C journey along with our A.I Strategy.

 

What You'll Do:

Manage Team

Manage the daily operations of the Collections function across both Kuala Lumpur and India, cash application administration to ensure execution, target and timelines are met.Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.Exemplify the Experian Way, give feedback, share and implement the best practice operating modelManage Team KPI’s and to take accountability and any issues that arise.Knowledge transfer through training and mentoring across the team. Plan and prepare for Integrations and Improvements and build into goals and accountability within the team.

 

Collections

Collection of debt owed by clients on behalf of Experian with an aim to achieving Days Billed Outstanding (DBO) and aged collectable debt over 60 days old below targetsReview debt collection progress report fortnightly (and at month end) and submit to finance management for review, following the Asia Pacific region debt collection policyMonitor any unpaid and overdue invoices and perform credit collection activitiesContact the clients to follow up and secure payment of due / overdue invoices and maintain appropriate notes and reminders in Oracle CollectionsEscalate client invoice issues and disputes and overdue invoices to country Sales and Finance contacts and follow up to ensure resolutionProduce and distribute reminder letters and statements for clientsThe production and distribution to key stakeholders, the country debt reports by WD10Achieve monthly cash collection targets, as communicatedPromote the touchless collections agenda by rolling out direct debit policies for your regions.

Cash Applications

Cash application of receipts either manual or automatedReview and respond to payment queries received from the clientsImprove cash application accuracy and automate processes as part of Empower programPoint of escalation for all Cash Application process and systems matters; embed UAT and Go live of system changes and procedures when needed.Ensure cash application process and controls are enforced and consistently measured through KPIsBe a leader of change and drive the A.I agenda for Global Cash Apps

 

 

Audit Control and Compliance

Demonstrate understanding of the importance of Policies, MSA, Service level agreement, OLA and the implication of non-compliance; Ensure regular update on the desktop procedure, user guides, Knowledge-Transfer Checklist, Process standard to reflect the actual BAU processReview key audit controls are being completed.Maintain project documentationMaintain all procedures and training materialsEnd-to-end review of task completed and maintained to make sure all countries are aligned across APAC

 

 

Empower Advocate and Stakeholder Management

Lead on the momentum on workshops and be an empowerment advocate for the team.Develop analysts to increase efficiency and improve quality of outputGuide consistency and best practice across locations and teamRegular calls with defined stakeholder to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any O2C support requirements.Set a culture of Cross training and support across the other country reports/dashboard and align processesRegular calls with our Stakeholders to resolve outstanding actions. Feedback on team’s performanceSet a culture of Cross training and support across the other country ledgers and align processesAttend monthly update meetings across Managers, peers and teams when needed.

 

Change Management

Flexible and has ability to adapt to change; is self-sufficient, resourceful, pushes themselves beyond what’s expected and able to re-evaluates and adjust thinking when things change.Regular catch-up with direct reports and managers; Take full ownership of oneself performance objective and development plans; Proactively seeks feedback and is open to questioning their assumptions and can demonstrate and confidence in handling challenges.

 

Qualifications

More About You:

 

Qualified Chartered Accountant with university degree qualification. A member of internationally recognised accountancy qualification would be an advantage, i.e. CPA, ACA, CGMA (CIMA) or equivalentExperience working in a O2C and other Financial and Accounting functions (8+ years), including dealing with stakeholders in different global locationsAt least 5 years management experience with proven track record of change management and developing direct reports

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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