The Role

•    Be responsible for day-to-day client interaction and follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle, including but not limit to designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients
•    Provide the highest level of customer service to existing and new clients with local and international medical plan, maintaining profitable revenue to achieve renewal target
•    Work closely with Team Leader to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)
•    Follow strictly the broking process as guided in the WTW Broking Manual (PFC online)
•    Manage the preparation of bids and tenders 
•    Proactively participate in complex claim handling cases
•    Promote the cross-selling and/or up-selling with every renewal client
•    Other tasks assigned by the Company

 The Requirements

•    University degree
•    Computer Literate, MS-Word, Excel, Power Point
•    At least 04 years experience in insurance industry (with broker or insurer) 
•    In depth understanding of insurance concepts and consulting  processing
•    High integrity, Initiative and critical sense ownership
•    Proactive, long-term commitment 
•    Good communication and problem-solving skills
•    Good client-oriented, innovative and critical sense
•    Excellent presentation and negotiation skills 
•    Strong customer management and selling skills 
•    Be able to work under high pressure
•    Fluent in English & Vietnamese

An equal opportunity employer